Skip to Content
About Abbott
Contact
United States | eng
Country Language
CARDIOVASCULAR
United States | eng
Country Language

SyncUP™ Support

Expert Services for Abbott Remote Monitoring

Banner with a cell phone showing Abbott SyncUp phone number

Connecting You to Your Patients Through Remote Monitoring

SyncUP Support experts work directly with your patients to set up their Abbott remote monitoring apps. The experts deliver one-on-one education to help a patient understand how to use the app and how remote monitoring works—all from the comfort of the patient’s home.

  • Patients can learn in a low-stress environment of their own home, which has been shown to increase information retention and encourage compliance.1
  • HRS guidelines recommend all cardiovascular implantable electronic device (CIED) patients should be offered remote monitoring as part of standard follow-up.2
  • Support services can reduce the time patients need to stay post-procedure for app setup.
Patient with heart device icon connecting through smartphone icon connecting to Clinician icon

A Smooth Setup and Patient Experience

Patients are enrolled in Merlin.net™ 
Patient Care Network (PCN) at implant. Abbott SyncUP Support experts contact patients after enrollment is confirmed.

1 icon

The patient is given a brochure after implant letting them know they will be contacted by an Abbott SyncUP Support expert. The expert will assist them with setting up their remote monitoring app and optimizing their smartphone's settings to enable the best app performance. Patients should watch for a call from Abbott SyncUP Support on their home caller ID or 1-877-756-4873 on their smartphone.

2 icon

Within five days of receiving their implant, an Abbott SyncUP Support expert will work with your patient to get them connected with their app. The expert will:

  • Determine if the patient’s smartphone can support using the mobile app for sending device transmissions, and if not, help identify other options, such as an Abbott mobile transmitter
  • Help the patient download and pair the mobile app with their device
  • Explain how to use the app and educate the patient about remote monitoring
  • Answer their questions related to remote monitoring
  • Assist with a transmission to your clinic, if needed

If the patient requires a Spanish-speaking expert, we will have one available.

3 icon
Manuals & Resources

Manuals & Resources

Cardiovascular Products

Cardiovascular Products

Customer Service

Customer Service

References

  1. Willis J. The Neuroscience Behind Stress and Learning. July 18, 2014. https://www.edutopia.org/blog/neuroscience-behind-stress-and-learning-judy-willis. Accessed May 28, 2020.
  2. Slotwiner D, Varma N, Akar JG, et al. HRS Expert Consensus Statement on remote interrogation and monitoring for cardiovascular implantable electronic devices. Heart Rhythm. 2015;12(7):e69-e100.doi:10.1016/j.hrthm.2015.05.008.

MAT-2011129 v3.0

POLICIES & ADVISORIES
HEALTHCARE PROFESSIONALS
PATIENTS & CAREGIVERS
abbott logo

CAUTION: These products are intended for use by or under the direction of a physician. Prior to use, reference the Instructions for Use, inside the product carton (when available) or online for more detailed information on Indications, Contraindications, Warnings, Precautions and Adverse Events.

Illustrations are artist's representations only and should not be considered as engineering drawings or photographs.

Unless otherwise specified, all product names appearing in this Internet site are trademarks owned by or licensed to Abbott, its subsidiaries or affiliates. No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of Abbott, except to identify the product or services of the company. ™ Indicates a trademark of the Abbott group of companies. ‡ Indicates a third party trademark, which is property of its respective owner.

© 2024 Abbott. All Rights Reserved.

MAT-1900882 v13.0